Privacy Policy

Welcome to the privacy policy for Emergencyjet, a provider of air medical transport services. This policy outlines how we collect, use, disclose, and protect your personal information. By accessing our services, you agree to the terms laid out in this policy.

I. Introduction

A. Overview

This privacy policy is designed to inform you about the types of personal information we collect, the purposes for which we use it, and the measures we take to ensure its security. Your privacy is of utmost importance to us, and we are committed to protecting your personal information.

B. Scope and Applicability

This policy applies to all users of our air medical transport services, including clients, patients, and visitors to our website.

C. Updates to the Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes through our website or other communication channels.

D. Contact Information

If you have any questions or concerns regarding this privacy policy, please contact us at info@emergencyjet.com.

II. Information We Collect

A. Personal Information

1. Types of Personal Information Collected

We collect various types of personal information necessary for providing air medical transport services. This may include:

  • Full name
  • Contact information (address, phone number, email)
  • Date of birth
  • Medical history and information
  • Insurance details
  • Billing and payment information

2. Collection Methods

We collect personal information through:

  • Direct interactions: Information provided by clients or patients during the booking process or through communication with our team.
  • Indirect interactions: Information generated by the use of our services, such as flight records and medical data.

3. Purpose of Collection

We collect personal information for the following purposes:

  • Facilitating air medical transport services
  • Ensuring patient safety and medical care
  • Billing and payment processing
  • Complying with legal and regulatory obligations

B. Non-Personal Information

1. Types of Non-Personal Information Collected

We also collect non-personal information, such as:

  • Aggregated data on website usage
  • Device information (e.g., IP address, browser type)
  • Cookies and similar technologies

2. Collection Methods

Non-personal information is collected through:

  • Cookies: Small text files stored on your device to enhance your browsing experience.
  • Analytics tools: Collecting information on website usage for improvement purposes.

3. Purpose of Collection

  • Improving our website and services
  • Analytics and performance measurement
  • Customizing user experience

III. How We Use Your Information

A. Providing Services

  • Facilitate air medical transport services, including flight coordination and medical assistance.
  • Ensure the safety and well-being of patients during transportation.

B. Improving Services

Both personal and non-personal information is analyzed to:

  • Enhance the quality and efficiency of our air medical transport services.
  • Identify areas for improvement in our processes.

C. Communication

We use your contact information to:

  • Communicate important updates, such as changes in flight schedules or service features.
  • Send promotional materials with your consent.

D. Legal Compliance

We process personal information as required by law, including:

  • Complying with aviation regulations and medical standards.
  • Responding to legal requests and regulatory obligations.

IV. Information Sharing

A. Third-Party Service Providers

We may share personal information with trusted third-party service providers, including:

  • Air carriers
  • Medical professionals
  • Billing and payment processors

These entities are contractually obligated to maintain the confidentiality and security of your information.

B. Legal Requirements

We may disclose information if required by:

  • Applicable laws and regulations
  • Legal processes, court orders, or government requests

C. Consent

Your explicit consent will be obtained before sharing your information for purposes not covered by this policy.

V. User Rights

A. Access to Personal Information

You have the right to:

  • Access the personal information we hold about you.
  • Receive a copy of your information in a commonly used format.

B. Correction of Personal Information

You can request corrections to inaccurate or incomplete personal information.

C. Deletion of Personal Information

You have the right to request the deletion of your personal information. This is under certain circumstances, subject to legal requirements.

D. Opt-Out Choices

You can opt out of receiving promotional communications at any time.

E. Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

VI. Security Measures

We employ comprehensive security measures:

A. Data Security Protocols

We implement industry-standard security measures to safeguard your information from unauthorized access.

B. Encryption

All data transmitted between your device and our servers is encrypted. This ensures the confidentiality of your information.

C. Access Controls

Access to personal information is restricted to authorized personnel only.

D. Data Breach Response Plan

In the event of a data breach, we have a response plan to mitigate impact and notify affected parties.

VII. Cookies and Tracking Technologies

A. Types of Cookies Used

We use cookies for:

  • Authentication and user preferences.
  • Analytics and performance measurement.

B. Purpose of Cookies

Cookies help us:

  • Provide a better user experience.
  • Improve our website and services.

C. User Consent

By using our website, you consent to the use of cookies in accordance with this policy.

VIII. Children's Privacy

A. Age Restrictions

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.

B. Parental Consent

If we learn that we have collected information from a child without parental consent, we will take appropriate steps to delete that data.

IX. Links to Third-Party Websites

A. Disclaimer

We are not responsible for the privacy practices of third-party websites linked from our site. Users are encouraged to review the privacy policies of these external sites.

B. Responsibility for External Content

Third-party content on our site is subject to the privacy policies of the respective providers. We do not assume responsibility for the privacy practices of external content.

X. International Data Transfers

A. Cross-Border Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure compliance with data protection regulations during international transfers.

B. Data Protection Regulations

We adhere to applicable data protection regulations when transferring and processing your information internationally.

XI. Changes to the Privacy Policy

A. Notification of Changes

Users will be notified of material changes to this policy through our website or other communication channels.

B. User Consent to Changes

Continued use of our services after policy changes constitutes acceptance of the updated terms. Users are encouraged to review this policy periodically.

XII. Governing Law

A. Applicable Laws and Regulations

This policy is governed by the laws and regulations applicable to Emergencyjet:

B. Dispute Resolution

Disputes arising from this policy will be resolved through arbitration or other dispute resolution mechanisms.

XIII. Contact Information

A. How to Contact Us for Privacy Concerns

For privacy-related concerns, please contact us at info@emergencyjet.com. 6320 Canoga Ave. Suite 200 Woodland Hills, CA 91367

B. Other Information

For any other information, we can be reached via email at info@emergencyjet.com.

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