Travel Protection Rules and Regulations

Emergencyjet Plus Memberships:

Subject to the service limitations outlined herein, Emergencyjet extends medical, legal, and specialized services to any Member journeying 150 miles or more from their Residence Address, as defined in this document. The Member's Residence Address is their current home address on record with Emergencyjet, established during enrollment unless subsequently modified by the Member. The Member's Home Country corresponds to the country of their Residence Address. Any changes to the Residence Address during the membership term must be promptly communicated to Emergencyjet by phone before the initial trip departure. Travel assistance information is accessible before departure or during the trip.

Emergencyjet Professional Memberships:

If a hospitalized EmergencyjetHorizon Member (under age 75) is an inpatient due to illness or injury within 150 miles of their Residence Address, and both the attending physician and Emergencyjet physician agree that necessary medical treatment is unavailable at the current facility, Emergencyjet will coordinate medical transport. This transport will be to the Member's chosen specialty hospital in their Home Country, provided the facility is over 150 miles from their Residence Address and an admitting physician at the specialty hospital accepts the EmergencyjetHorizon Member as an inpatient.

Corporate-only Programs (Emergencyjet Plus):

The completion of the Foreign National Membership Application is required annually. Only the application form provided by Emergencyjet will be considered for acceptance. The approval of Foreign National Memberships is at the sole discretion of Emergencyjet and will be evaluated on a case-by-case basis. Factors considered include the prospective Member's Home Country, international travel destinations, and Emergencyjet's capacity and willingness to extend membership benefits in those specific countries.

Corporate-only Programs (Emergencyjet Professional):

A Member residing, traveling, or staying continuously outside their Home Country for more than 90 consecutive days is ineligible for membership services under a Foreign National Membership. Extended Stay (Foreign National Expat) Memberships are offered as an alternative. For further details on Foreign National Expat Memberships, please get in touch with Emergencyjet.

When there is a Medical Emergency

If you find yourself hospitalized during your travels or if you're calling on behalf of a hospitalized member, kindly provide the following information when reaching out to us at 1888-509-1184

  • Your name and a contact number.
  • The member's name.
  • Location details (City, Country).
  • A brief description of the medical condition.
  • Hospital contact number.
  • The name and contact number of the attending physician or medical professional.

When there is a Security Emergency

For EmergencyJet Professional s facing safety concerns while traveling or for those contacting us on their behalf, please call1888-509-1184 (worldwide collect) and ensure you have the following information available:

  • Your name and a contact number.
  • Member’s name.
  • Location details (City, Nation).

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